Frequently Asked Questions

Yes! Booking is quick and simple. Just pick your package, complete your payment, and you're done. We'll confirm your date and send next steps within minutes.

We recommend booking at least 4-6 weeks before your event. Last-minute bookings are possible depending on availability — reach out and we'll let you know!

You can reach out to us by filling out the contact form, or text us at 404-632-2656.

Yes! Both the HD Sony camcorder and Sony 4K camcorder are incredibly user-friendly. We include a quick-start guide, and your guests will figure it out in seconds. Plus, the Deluxe package includes a professional shot list guide.

With 3 batteries included (8+ hours total) and a 256GB memory card, you'll have plenty of recording time for your entire event. Most weddings use only 2-3 hours of actual recording.

Simply drop the camcorder in the same box it arrived in — the prepaid return label is already inside. It takes about 2 minutes. We recommend dropping it off the next business day after your event.

Your edited highlight film will be delivered in 2-3 weeks after we receive the camcorder back. The Deluxe package includes priority editing for faster delivery.

In the unlikely event of damage, loss, or theft, you'll be responsible for the replacement amount outlined in your rental agreement. We're transparent about this upfront — no hidden fees or surprises.

Yes! We ship our camcorders anywhere in the US. International shipping may be available — just ask! Shipping costs are calculated at checkout based on your location.

Yes. Our cancellation policy is:

• 90+ days out: Full refund ✅
• 60–89 days out: 50% refund
• 30–59 days out: 25% refund
• Under 30 days: No refund

For rescheduling, contact us at least 14 days before your event and we'll do our best to accommodate a new date, subject to availability.